Privacy Policy for Silkroad Autos
Silkroad Autos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our luxury car rental services, including premium BMW rentals, bespoke itinerary planning, chauffeur services, short-term and long-term leases, and corporate hire.
By accessing or using our online platform, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the site or use our services.
1. Information We Collect
We may collect personal information from you in a variety of ways, including, but not limited to, when you:
- Personal Identifiable Information: When you make a booking, inquire about our services, register for an account, or contact us, we may collect information such as your name, email address, postal address (A821, UK, FK17 8HZ, UK), phone number (+447700032457), driving license details, passport information, payment information (credit card details, bank account information), and any other information you voluntarily provide.
- Vehicle Usage Data: This includes information related to your rental, such as rental dates, vehicle type, mileage, fuel level upon return, and any incidents reported during the rental period.
- Bespoke Service Details: For bespoke itinerary planning or chauffeur services, we may collect information about your preferences, travel plans, special requirements, and passenger details.
- Technical Data: Our site may automatically collect information about your devices and your use of our service, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This data helps us ensure the functionality and security of our online platform.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
The information we collect is used for various purposes to provide and improve our services, including:
- To Provide and Manage Services: To process your bookings, arrange vehicle collection and return, manage chauffeur services, bespoke itineraries, and facilitate corporate hires.
- Customer Support: To provide you with customer support, respond to your inquiries, and resolve any issues you may encounter.
- Payments and Billing: To process payments for our services and manage billing.
- Improve our Offerings: To understand how our services are used and to improve our website, services, and customer experience.
- Marketing and Promotions: To send you promotional materials, special offers, or other information about our luxury car rental services that may be of interest to you, where you have consented to receive such communications.
- Legal and Security Compliance: To comply with legal obligations, enforce our terms and conditions, prevent fraud and illegal activities, and ensure the security of our services and customers.
3. Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures designed to protect the security of your personal data both online and offline. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
5. Your Data Protection Rights under GDPR
If you are located in the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. Your rights include:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: You also have the right to withdraw your consent at any time where Silkroad Autos relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the physical address provided below. We will respond to your request within one month.
6. International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
7. Retention of Data
Silkroad Autos will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
8. Links to Other Websites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our Luxury Car Rental services are not intended for use by anyone under the age of 18 (or the legal driving age in relevant jurisdictions). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By postal address: A821, UK, FK17 8HZ, UK